Infrastructure & Field Services Technician

Position Summary

The position requires technical work in installing, repairing, and maintaining data infrastructures, including fiber and copper, and installing and supporting technology services and products. Work involves determining various types of malfunctions and repairing and installing structured cabling components for wide area and local area network infrastructures. Duties include but are not limited to the following and Kinetix Management Team may assign additional tasks.

Essential Functions and Basic Duties

• Infrastructure
  • Review infrastructure requests to determine the extent of needed service
    • Scope and create parts list for new projects
    • Work with the Sales team to identify new opportunities and bid new jobs, including walk-thru and assessments
    • Work with Project Managers to efficiently manage infrastructure requests within larger project scopes
    • With assistance, use construction drawings, schematic diagrams, code and system-defined standards to move or install new data infrastructure
  • Knowledge of utilizing equipment and tools
  • Pull various types of cable according to pathway, install related structure cable components, and complete necessary terminations
  • Use testing devices and system-defined standards to test compliance requirements and document results
  • Use testing devices or other methods to determine connection issues and apply corrective action to provide enhancement and/or correct problem; may make appropriate service calls or refer complex problems to the Project Manager
  • Minor network configurations with switches and VLANS
• Field Services
  • Knowledge of personal computers utilizing various Windows operating systems and software
  • Basic understanding of Access Points, Switches, Firewalls, and other miscellaneous devices
  • Various PC applications such as MS Office, Email Clients, web browsers, and productivity apps used by clients
  • Printers, Scanners, USB and miscellaneous Ethernet devices
  • Cabling CAT drops, racks, shelving, antennas, etc. as required
  • DVRs, Cameras, Video Storage Devices
• Perform overall customer satisfaction concerning Company policy
• Promotes responsible usage and care of company equipment
• Perform overall customer satisfaction concerning company policy
• Ability to stay current with technology trends

This includes the above-referenced activities and additional assigned tasks to be performed at customer sites and from the Kinetix NOC.

Qualifications / Required Knowledge

• Physically able to operate a variety of equipment and tools, including testing equipment, hand tools, and power tools
• Must be able to exert up to 75 pounds of force frequently and/or a negligible amount of force constantly to move objects
• Requires ability to climb and maneuver on ladders, lifts, and/or tight places
• Physical demand requirements for moderate work
• General knowledge of routers, switches, modems, and other communication hardware
• General knowledge of IP, cabling, and wireless network setup
• General knowledge of Windows, Internet Explorer, and Outlook
• General knowledge of anti-virus, firewalls, and other internet-related software
• Knowledge of Windows Server OS; DNS, Web, and Mail server functionality

Skills / Abilities

• Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well with group problem-solving situations
• Analytical – Uses intuition and experience to complement service data and customer information; reviews current workflows and procedures to improve efficiency
• Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
• Teamwork – Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to being a part of a positive team spirit
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

Company Requirements

• Valid Louisiana driver’s license with clean driving record
• Proof of US Citizenship
• No felony arrests
• Dress and appearance should be business casual and grooming according to Kinetix Handbook and position

Confidential Obligations

In the course of employment, the employee shall not disclose in any manner whatsoever and shall hold and maintain the following Confidential Information in the strictest confidence:

• Salary and benefit offerings
• Confidential, important, and/or proprietary technical information concerning the Company’s products and activities
• Business plan and plan of operations
• All customer information, including but not limited to the following: customer lists, proposals, invoices, financial statements, non-published price lists, trade secrets, and business models.

If the recipient makes unauthorized disclosures or misappropriates Confidential Information, the Company will be notified immediately, and the recipient will be considered in breach of the obligation.