Position Summary
The position requires a broad range of responsibilities, including the design, implementation, and management of Microsoft 365 solutions, with a particular emphasis on Entra ID & security, DLP (Data Loss Prevention) policies, and Microsoft Purview. Responsible for working with the team to execute projects of varying sizes, cloud aspects of new customer onboarding, acting as a contact on vendor management, and maintaining cloud-integrated systems and tools on behalf of Kinetix. Duties include but are not limited to the following and Kinetix Management Team may assign additional tasks.
Essential Functions and Basic Duties
- Own projects, solutions, and key responsibilities in relation to Microsoft 365 solutions
- Design, deploy, and manage Microsoft 365 solutions, encompassing Exchange Online, SharePoint Online, Teams, and OneDrive for Business
- Configure and maintain Entra ID & security features within the Microsoft 365 environment to ensure robust data protection, access control, and compliance
- Implement and manage DLP policies to prevent data leakage and ensure regulatory compliance across the organization
- Utilize Microsoft Purview for data governance, cataloging, and understanding data usage across hybrid and multi-cloud environments
- Develop and implement security policies, controls, and best practices to mitigate risks and safeguard sensitive information
- Monitor security events, conduct threat assessments, and implement corrective measures to address potential vulnerabilities
- Keep updated on new technology, changes, updates and security features then relay to other personnel as required
- Specifically in Microsoft 365, Entra ID & security, DLP policies, and Microsoft Purview.
- Consult with staff, managers, and executives about best practices and providing technical advice
- Work along-side internal and external partners to communicate project status, activities, and achievements
- Assist with technical guidance, support, and training for the end-users, Kinetix technical and sales staff to ensure services provided match best practices
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
- Provide analytics for meaningful insights
- Assist with provisioning and maintenance of licensing agreements used to provide cloud solutions
- Review projects and work requests to ensure Service Level Agreements (SLAs) are met or exceeded
- Perform overall customer satisfaction with regard to company policy
- Ability to stay current with technology trends
This includes the above-referenced activities and additional assigned tasks to be performed at customer sites and from the Kinetix NOC.
Qualifications / Required Knowledge
- Bachelor’s degree in technology or computer science preferred
- Proven work experience in Microsoft 365 solutions (minimum 2 years preferred)
- Strong proficiency in Entra ID & security technologies, including identity management, access control, and data protection
- Familiarity with Entra ID (Azure AD) Deployments and Configurations
- PowerShell scripting for automation and management is a plus
- Technological/Industry trends
- Computers and software applications
- Customer service principles
- Professional certifications are beneficial in Microsoft Certifications
- Microsoft certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or equivalent experience are a plus.
Skills / Abilities
- Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well with group problem-solving situations
- Analytical – Uses intuition and experience to complement service data and customer information; reviews current workflows and procedures to improve efficiency
- Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
- Teamwork – Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to being a part of a positive team spirit
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Company Requirements
- Valid Louisiana driver’s license with clean driving record
- Proof of US Citizenship
- No felony arrests
- Dress and appearance should be business casual and grooming according to Kinetix Handbook and position
Confidential Obligations
In the course of employment, the employee shall not disclose in any manner whatsoever and shall hold and maintain the following Confidential Information in the strictest confidence:
- Salary and benefit offerings
- Confidential, important, and/or proprietary technical information concerning the Company’s products and activities
- Business plan and plan of operations
- All customer information, including but not limited to the following: customer lists, proposals, invoices, financial statements, non-published price lists, trade secrets, and business models.
If the recipient makes unauthorized disclosures or misappropriates Confidential Information, the Company will be notified immediately, and the recipient will be considered in breach of the obligation.