Position Summary
The position requires a working knowledge of administering and maintaining IP network infrastructures, including IP connectivity and communications, and an understanding of firewalls, MS servers, and desktop operating systems. Duties include but are not limited to the following and Kinetix Management Team may assign additional tasks.
Essential Functions and Basic Duties
- Ability to perform excellent networking installation, management, and troubleshooting skills
- Assist in the implementation and maintenance of internal & customer Networks and related infrastructures
- Specifically the following:
Perimeter Gateway Security appliances
Managed Routers/Switches, VLANS and Wireless Networks
Network Management applications
- Contribute to the creation and maintenance of a functional real-time monitoring system for Kinetix network(s)
- Document customer networks and new installs into the Kinetix Help Desk application
- Promotes responsible usage and care of company equipment
- Participate in On-Call rotation for support of Kinetix customers
- Learn and understand the Kinetix NOC and assist Sr. Personnel in support of Kinetix Internet line of business
- Overall, the employee will be expected to support customer requests directly related to Networking and Server issues
- Normal business hours are stated below. Technology issues will be addressed, and work will be performed as necessary, especially concerning customer downtime or the Kinetix Internet network
- Perform overall customer satisfaction concerning company policy
- Ability to stay current with technology trends
This includes the above-referenced activities and additional assigned tasks to be performed at customer sites and from the Kinetix NOC.
Qualifications / Required Knowledge
- In-depth understanding of the Internet, Inter-networking, IOS, Firewalling, DNS, IP Addressing, DHCP, and MS Windows Server OS
- NET+, SonicWALL CSSA, Cisco IOS or equivalent
- In-depth knowledge and experience with Wireless Networking
- In-depth knowledge and experience with firewall functionality, configuration, and problem resolution.
- Knowledge of Managed Switch Infrastructure and VLANs
Skills / Abilities
- Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well with group problem-solving situations
- Analytical – Uses intuition and experience to complement service data and customer information; reviews current workflows and procedures to improve efficiency
- Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
- Teamwork – Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to being a part of a positive team spirit
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Company Requirements
- Valid Louisiana driver’s license with clean driving record
- Proof of US Citizenship
- No felony arrests
- Dress and appearance should be business casual and grooming according to Kinetix Handbook and position
Confidential Obligations
In the course of employment, the employee shall not disclose in any manner whatsoever and shall hold and maintain the following Confidential Information in the strictest confidence:
- Salary and benefit offerings
- Confidential, important, and/or proprietary technical information concerning the Company’s products and activities
- Business plan and plan of operations
- All customer information, including but not limited to the following: customer lists, proposals, invoices, financial statements, non-published price lists, trade secrets, and business models.
If the recipient makes unauthorized disclosures or misappropriates Confidential Information, the Company will be notified immediately, and the recipient will be considered in breach of the obligation.